elpreole has partnered with Amazon to offer the same fast, free delivery, easy returns, and seamless checkout that Amazon Prime members love. Check out our Buy with Prime FAQ to learn more about Buy with Prime.

At elpreole, we take pride in the uniqueness of our products. We manage every step of the process, from design to manufacturing, and directly market our creations to our customers. During the design phase, we go beyond traditional storyboarding and sketches to develop products that are not only elegant and timeless but also prioritize functionality and durability.

Our commitment extends to using premium materials that are ethically sourced, and our manufacturing process adheres to BSCI standards, ensuring social responsibility in every product we create.

We are equally steadfast in our dedication to outstanding customer service. We prioritize customer satisfaction through personalized assistance, timely responses, and a seamless shopping experience. Our devoted team is always prepared to go above and beyond, aiming to create positive and memorable interactions with our brand.

We are headquartered in Houston, Texas, with our team operating from both Austin and Houston. Additionally, we have warehouses strategically located across the U.S. to ensure fast, free shipping for our customers.

We accept all major credit card: American Express, Visa, MasterCard and Discover. We also support other modes of payment such as PayPal, Amazon Pay, Shop Pay, Google Pay and Buy with Prime.

We never store your credit card information. Our underlying platform is PCI compliant which is the highest standard governing online payments.

Check out our Buy with Prime FAQ to learn more about Buy with Prime orders and the returns process.

We make returns easy for non-Buy with Prime orders as well. If you ordered the wrong item or are simply not happy with it, you can return the item for a full refund if returned within 30 days of receiving the item. Just make sure the item is still new, unused and in unaltered condition with its original tags intact.  Our exchange process is very similar. After you process your return, simply place a new order for the exchange merchandise. This ensures you claim the inventory and receive your new item fast.

Customers receive their refund within 5 business days upon receipt of the returned merchandise. The refund is issued through the same method of payment used to place the order and depending on the payment method it might take an additional 2-8 business days after the refund is issued for it to be posted to your account. 

We offer free premium shipping on all orders. 

Check out our Buy with Prime FAQ to learn more about Buy with Prime orders and the shipping process.

All non-Buy with Prime orders are processed with expedited shipping and most customers in the contiguous US States receive their order in an average of 1-3 business days. All our orders are updated with tracking information as soon as they are processed.

Check out our Buy with Prime FAQ to learn more about Buy with Prime orders and the tracking process.

For non-Buy with Prime orders, customers will receive a shipping confirmation email with appropriate tracking information as soon as the order is shipped. Customers can also opt to receive automatic text alerts by entering their mobile number during checkout or by creating an account. 

Customers should receive an order confirmation email within few minutes of placing an order with us. However, at times some email providers might incorrectly mark our emails as spam. We suggest you add info@elpreole.com to your address book and the safe-sender list. If you happen to use Gmail, kindly check the "Promotions" tab. If you are still not able to locate the email, you can always contact us and we will update you on the latest status of the order. 

We aim to respond to all customer questions within 24 hours. Kindly email us at info@elpreole.com.