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  • Top Questions

    Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, a seamless checkout experience, and easy returns. All products on elpreole.com are eligible for the Prime delivery promise. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which securely prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order, followed by a shipping confirmation email with a tracking link once the order is shipped. If you aren’t a Prime member, you can sign up and start your free 30-day trial today

    Yes, Buy with Prime offers the same fast, free delivery, easy returns, and seamless checkout that Amazon Prime members love.

    No, Buy with Prime is available exclusively for orders shipping to addresses within the contiguous United States, as well as Alaska, Hawaii, and Puerto Rico.

    There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in your order confirmation email, which directs you to the order details page.

    If your Buy with Prime order hasn't been shipped yet, you can cancel it by accessing the order detail page. You'll find the link to this page in your order confirmation email.

    Some items in Buy with Prime orders are eligible for return and refund. To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the Buy with Prime Orders tab. You can initiate the return process and choose from a number of return options, including label-free, box-free returns and convenient dropoff locations, such as Amazon physical stores, Whole Foods Markets, or UPS Stores. If the item is eligible for return, but not for label-free, box-free returns, you can still return the item at USPS or UPS locations in a box with the provided return label. For eligible items, you receive a full refund if they are in resellable condition and returned within the return window. The refund is processed when the item is dropped off at the location that you selected when initiating your return. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfillment center. It can take up to seven business days for the refund to show up on your account. If you have questions about returns eligibility or the returns process, contact customer service using the link on the order detail page. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

    For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, contact customer service using the link on the order detail page. Learn more